TERMS AND CONDITIONS

4.1 Password & Security

You must keep Your Login Credentials confidential and must not disclose or share them with anyone. You are responsible for preventing unauthorised use of Your Login Credentials. If You believe there has been a breach of security — such as disclosure, theft, or unauthorised use of Your ID — You must notify Us immediately. If We reasonably believe Your ID is being used in a manner not permitted by this Terms of Use, We reserve the right to suspend access rights immediately, on giving notice to You, until the issue has been resolved.

4.2 Third-Party Communications

While registering Your Account, You provide Us with Your contact details, including Your email address. You affirmatively consent to the use of Your email address for notifications regarding important service announcements and administrative communications related to Your use of the Platform, as well as certain marketing and advertising communications from Us and Our third-party partners. You may opt out of certain notifications; however, there are service and administrative notifications You cannot opt out of. If You do not wish to receive any notifications related to the Platform, Your only option is to stop using and delete the Platform. We disclaim liability for any communications directed to You from any third party in connection with the Platform, and assume no responsibility for verifying the identity or trustworthiness of the source or content of such communications.

4.3 Termination of Platform Access & Deletion of Account

We reserve the right to disable Your Account at any time if:

• You have failed to comply with any provision of this Terms of Use and/or the policies of any integrated third-party channel (including Meta, WhatsApp, or Google);
• activities occur on Your Account which, in Our sole discretion, would or might cause damage to Us and/or the Platform;
• Your use impairs the Services, or infringes or violates any third-party rights or applicable laws or regulations;
• You have engaged in conduct We determine, in Our sole discretion, to be inappropriate or unacceptable;
• You have failed to clear dues pertaining to subscription or usage fees; or
• for any other reason whatsoever.

We may also disable, suspend, or terminate Your Account if You file any claim against Us or any claim involving the Platform. We reserve the right to seek and obtain any other remedies available to Us under applicable laws or in equity as a result of Your breach of this Terms of Use, and such action shall be without prejudice to, and shall not be deemed a waiver of, any of Our other rights.

If We terminate, limit, or suspend Your right to use the Platform, You are prohibited, without Our prior written consent, from registering or creating a new Account under Your name, a fake or borrowed name, or the name of any third party.

You may terminate Your Account at any time, for any reason, by sending an email request to support@superblock.chat. Upon receiving such a request, We shall review the Account in relation to any pending subscription fees, and shall terminate the Account only after completion of such review. We reserve the right to retain Your Registration Data in anonymised form, and any other information provided, on an "as-is" basis as part of statutory record-keeping requirements.

Notwithstanding anything contained in this Terms of Use, all clauses which by their nature should survive expiration or termination shall continue in full force and effect notwithstanding the expiration or termination of this Terms of Use.

4.4 Your Consent

You acknowledge and give Your full and unconditional consent to:

• Your Account Information being retained on a computer database maintained, owned, and controlled by Us;
• Your Account Information being shared with any third-party entity that enters into a commercial relationship with Us;
• Your Account Information being shared in original, aggregated, or part form with third-party entities, partners, licensors, and affiliates, as necessary to deliver the Services (including channel providers such as Meta, WhatsApp, and Google);
• receiving links to third-party websites and services, and/or advertisements for third-party service providers who have entered into a commercial relationship with Us;
• receiving telephone calls and text messages regarding Our Services, including promotional communications, provided You have furnished Your mobile number or other contact information while creating an Account or interacting with Us.

5. SUBSCRIPTION PLAN

To avail the Superblock Services, You shall choose an appropriate plan from the subscription plans set forth on the Platform's pricing page and agree to pay the applicable fee for the chosen plan ("Subscription Fee"). The Subscription Fee shall be paid on a monthly/quarterly/half-yearly/annual basis, within seven (7) days from the invoice date. Your subscription will renew automatically unless the Account is terminated, or You give written notice of non-renewal at least thirty (30) days prior to the expiry of the relevant subscription term.

We may update the subscription plans from time to time, and it shall be Our responsibility to notify You of such changes. Payment obligations are non-cancellable regardless of Your utilisation of the Services, and, except as expressly permitted in this Terms of Use, Subscription Fees paid are non-refundable.

We allow authorisation of payment on Our Platform through payment services including Razorpay and other payment gateways as may be enabled from time to time, supporting payment methods such as domestic and international credit cards, debit cards, net banking, and UPI.

If an undisputed Subscription Fee remains overdue for more than thirty (30) days, We may, following written notification, suspend Your access to the Platform, including Your Account, until the unpaid fees are cleared in full.

The Subscription Fee does not include applicable taxes, levies, duties, or similar governmental assessments ("Taxes"). You agree to pay applicable direct or indirect Taxes associated with Your purchases, which, to the extent We are legally required to collect them, will be itemised on the invoice.

The Subscription Fee also does not include any charges levied by WhatsApp, Meta, Google, RCS providers, telecommunications carriers, SMS gateways, email service providers, or other channel/platform providers for template messages, conversations, message delivery, API usage, carrier fees, or advertising credits. We shall raise invoices for such usage-based charges on a periodic basis, and You shall clear such invoices within seven (7) days of the invoice date. We reserve the right to charge You for such additional services, and You shall have the right to accept such charges or decline them and discontinue use of the associated channel.

You may upgrade or downgrade between subscription plans. Downgrading may cause loss of features or capacity previously available to You, and We will not be liable for such loss. Fee changes upon upgrade or downgrade become immediately applicable, with the current month charged on a pro-rated basis and subsequent months charged in full at the new rate, with credits adjusted appropriately.

6. THIRD-PARTY CHANNEL APIS AND COMMUNICATION PROVIDERS — WHATSAPP, META, GOOGLE, RCS, SMS, AND EMAIL

You agree and acknowledge that Superblock integrates with, and relies upon, third-party APIs and services — including the WhatsApp Business API, Meta Graph API (covering Facebook and Instagram), and Google APIs (including but not limited to services used for authentication, calendar, sheets, or advertising integrations) — to deliver certain Superblock Services. Any modification, suspension, or discontinuation of these third-party APIs by their respective providers may affect, limit, or prevent Our ability to render the corresponding Superblock Services, and We shall have no liability arising from such changes, which are outside Our reasonable control.

6.1 WhatsApp Business API

Where You use WhatsApp-based Services, You agree to comply with WhatsApp's Business Policy, Commerce Policy, and applicable rate limits, as published and updated by WhatsApp/Meta from time to time. You represent and warrant that You are not in violation of the WhatsApp Commerce Policy and do not fall under any restricted industry category. WhatsApp retains sole and absolute discretion to review, approve, or reject any message templates, and to limit, suspend, or terminate access to the WhatsApp Business API for policy violations, excessive negative feedback, or harm caused to WhatsApp or its users. We shall bear no responsibility for such actions taken by WhatsApp, and any resulting additional charges shall be borne by You. Once a WhatsApp number is registered on Our Platform, it cannot be reused on the WhatsApp Business App, WhatsApp mobile app, or any similar platform.

6.2 Meta APIs (Facebook and Instagram)

Where You use social media automation, omnichannel messaging, or campaign features that rely on Meta's Graph API for Facebook and/or Instagram, You agree to comply with Meta's Platform Terms, Developer Policies, and Commerce/Community Standards, as applicable. Meta retains sole discretion to review, approve, restrict, or revoke API access, page permissions, or advertising accounts connected through the Platform. We are not responsible for any suspension, restriction, or removal of Your Facebook or Instagram account or assets by Meta, whether arising from Your content, Your use of automation features, or any other reason.

6.3 Google APIs

Where the Platform integrates with Google APIs (for example, for account authentication, calendar, spreadsheets, or advertising/analytics integrations), Your use of such integrations is additionally governed by Google's applicable API Terms of Service and Google's User Data Policy. You agree to grant only those permissions/scopes necessary for the relevant feature, and You are responsible for reviewing and managing such access through Your Google account settings. We access and use data obtained through Google APIs solely to provide, maintain, and improve the corresponding features of the Superblock Services, and in accordance with applicable limited-use requirements imposed by Google.

6.4 RCS Messaging Providers

Where You use RCS messaging, You acknowledge that the Service may rely on RCS providers, Google services, mobile carriers, messaging partners, and other infrastructure providers. You agree to comply with applicable RCS terms, acceptable use policies, business verification requirements, content rules, consent requirements, and opt-out requirements. Provider or carrier approval is not guaranteed, and a provider may reject, restrict, suspend, modify, or discontinue an RCS agent, message, feature, or account.

6.5 SMS Providers and Telecommunications Networks

Where You use SMS Services, messages may be routed through third-party messaging gateways, telecommunications carriers, and other service providers. You are responsible for ensuring that Your campaigns and messages comply with applicable telecom requirements, sender registration requirements, consent and preference rules, content restrictions, and carrier policies. Delivery may be affected by carrier filtering, network conditions, recipient preferences, geographic restrictions, or other factors outside Our control. SMS usage and carrier charges may be billed separately where applicable.

6.6 Email Service Providers

Where You use Email Services, Superblock may rely on third-party email delivery providers and related infrastructure. You are responsible for the content and recipient lists used in Your emails, including obtaining required permissions, maintaining accurate sender information, and honoring unsubscribe requests. Email delivery is not guaranteed and may be affected by provider policies, spam filters, recipient mail servers, domain reputation, bounces, complaints, or other factors outside Our control. Email service or delivery provider charges may apply separately where applicable.

6.7 Changes to Third-Party Providers and Policies

You understand and agree that WhatsApp, Meta, Google, RCS providers, telecommunications carriers, SMS gateways, email service providers, and other third-party providers may update their policies, pricing, technical requirements, availability, or features from time to time. Superblock may modify, suspend, limit, or discontinue a related integration where necessary to comply with provider requirements or where the provider changes or withdraws access. We do not guarantee successful delivery of every message and shall not be liable for failures caused by third-party provider systems, filtering, recipient settings, carrier networks, policy enforcement, or other circumstances outside Our reasonable control.

7. PLATFORM ACCESS AND USE OF SERVICES

You shall not use the Platform or the Services to host, display, upload, modify, publish, transmit, store, update, or share any information that:

• belongs to another person, to which You do not have any right;
• is defamatory, obscene, pornographic, invasive of any third party's privacy (including bodily privacy), insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, or relates to or encourages money laundering or gambling, or is otherwise contrary to applicable law;
• is harmful to a child;
• infringes any patent, trademark, copyright, or other proprietary right;
• violates any law for the time being in force;
• deceives or misleads the addressee about the origin of the message, or knowingly communicates information that is patently false or misleading but may reasonably be perceived as fact;
• impersonates another person;
• threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order, or incites the commission of a cognisable offence;
• contains a software virus or other code designed to interrupt, destroy, or limit the functionality of any computer resource;
• is patently false and published with intent to mislead or harass any person, entity, or agency for financial gain or to cause injury; or
• contains any unlawful information prohibited under any applicable law, or the private information of any third party (including addresses, phone numbers, or email addresses) without authorisation.

You further agree not to use the Platform to:

• transmit material containing software viruses or other harmful code;
• disrupt the normal flow of dialogue or otherwise negatively affect other Users' ability to use the Service;
• interfere with or disrupt the Platform, servers, or connected networks, or disobey applicable network policies;
• violate any applicable local, state, national, or international law or regulation;
• commit any fraudulent or unlawful act;
• make unauthorised copies of, modify, adapt, translate, reverse-engineer, disassemble, or decompile the Services, or attempt to derive their source code or underlying algorithms;
• distribute, license, transfer, sell, rent, or lease the Services, in whole or in part, for a fee;
• use the Services for unauthorised commercial purposes, including unsolicited commercial advertisement or spamming;
• incorporate the Services, or any portion thereof, into any other program or product;
• impersonate or misrepresent Your affiliation with any person or entity;
• infringe any patent, trademark, trade secret, copyright, or other proprietary right of any party; or
• attempt to access another user's account, service, or system, or create a false identity on the Services.

You shall also comply with Our Privacy Policy, as updated from time to time, a copy of which is available on the Platform.

You are solely responsible for all information You transmit or share through the Platform. Communications sent through certain integrated channels (such as WhatsApp) may be encrypted end-to-end by the relevant channel provider, and We shall not have access to the content of such encrypted communications. In the event of non-compliance with this Terms of Use, We may, without notice to You, immediately terminate Your registration and/or prevent Your access to the Platform and Services.

The Platform may contain third-party content or hyperlinks to third-party websites or services, including advertisements, that are not owned or controlled by Us. Such content is provided for reference and convenience only. We do not control, and are not responsible for, the availability, accuracy, or content of such third-party material, and its inclusion does not constitute an endorsement by Us. You expressly relieve and hold Us harmless from any liability arising from Your use of, or reliance on, any third-party content or communications accessed through the Platform.

8. PERSONAL DATA PROTECTION

Our obligations regarding the use of Personal Data are restricted to the scope of the purpose for which such Personal Data was collected. Subject to this Terms of Use, to the extent We receive Your Registration Data in the course of rendering the Superblock Services, We agree that We will:

• not disclose or use Your Registration Data except to the extent necessary to carry out Our obligations, and for no other purpose;
• not disclose Your Personal Data to any third party, including Our third-party service providers, without Your prior written consent, subject to the further requirements of this clause;
• employ administrative, technical, and physical safeguards to prevent unauthorised use or disclosure of Your Personal Data;
• promptly provide information regarding Our privacy and information security systems, policies, and procedures as You may reasonably request for due diligence and oversight purposes;
• in the event of any actual or apparent theft, unauthorised use, or disclosure of Your Registration Data, promptly commence reasonable efforts to investigate, correct, and remediate the causes and results thereof; and
• provide You notice of any such event, along with further information and reasonable assistance, as soon as practicable following its discovery.

9. INTELLECTUAL PROPERTY RIGHTS AND PLATFORM LICENSE

The copyright, database right, and other intellectual property rights in the Platform, its products and Services, including all content included on the Platform (onboarding guides, registration data, texts, graphics, logos, icons, images, audio, digital downloads, software, data compilations, and technology) ("Intellectual Property"), belong to Us, Our affiliates, or Our licensors, and are protected under the laws of India and/or applicable foreign jurisdictions. We and Our licensors reserve all rights not expressly granted under this Terms of Use.

Subject to this Terms of Use, We grant You a limited, non-exclusive, revocable, royalty-free, non-transferable, non-assignable, non-sublicensable right and licence to access and make use of the Platform and the Services for Your internal business purposes. This licence does not include any right of redistribution, resale, or unauthorised commercial use of the Platform.

You shall not systematically extract any part of the Platform's content, use robots, data-mining, or extraction tools on Our Platform, or publish anything featuring parts of Our Platform (including Our Services or pricing) without Our prior written permission.

"Superblock", "Hexcode Think", Our logos, and any local-language variants thereof, along with certain product names appearing on the Platform (collectively, the "Superblock Marks"), are trademarks or registered trademarks of Hexcode Think Private Limited. Except as expressly provided in this Terms of Use, or as expressly authorised by Us in writing, You shall not use the Superblock Marks or Our Intellectual Property, whether alone or in combination with other elements, in any press release, advertisement, or promotional or marketing material of any kind.

References to other parties' trademarks on the Platform, including those of Our payment service providers and channel partners, are for identification purposes only and do not indicate endorsement of the Platform or its Services by such parties. This Terms of Use does not grant You any right to use the trademarks of such third parties.

10. REPRESENTATIONS AND WARRANTIES

You represent and warrant that:

• You are fully capable and competent to enter into this Terms of Use, and have the right, authority, and capacity to be bound by it;
• You shall not avail any of the Services beyond their contemplated functionality;
• You shall not attempt to gain unauthorised access to any Services, or any networks, servers, or computer systems connected to the Services;
• You shall not use the Services in a way that may damage or impair the Services or Our underlying systems and security;
• You shall not use the Services in any unlawful manner, or in a manner that promotes or encourages illegal activity, including copyright infringement or data theft;
• You shall not use Our intellectual property, or that of any third party, including copyrighted content displayed on the Platform, for personal or third-party gain without Our express consent;
• You shall not modify, adapt, translate, or reverse-engineer any part of the Services, including by creating a mirroring site or service;
• You agree to promptly notify Us if Your registered mobile number is listed on the Do Not Disturb/National Customer Preference Register of the Telecom Regulatory Authority of India ("TRAI"), immediately after registration;
• You understand and acknowledge that calls or text messages You receive from Us on Your registered mobile number are not unsolicited; and
• You will not take, or omit to take, any action that would create liability for Us, or cause Us to lose the services of Our internet service providers, channel partners, or other vendors.

11. CONFIDENTIALITY

Each party acknowledges that, in the performance of this Terms of Use, it may have access to, or be exposed to, Confidential Information of the other party. Each party agrees that:

• all Confidential Information shall remain the exclusive property of the disclosing party;
• it shall not use the other party's Confidential Information except in furtherance of this Terms of Use;
• it shall not disclose the other party's Confidential Information to any third party, except to employees, officers, contractors, agents, and service providers on a need-to-know basis, provided such persons are bound by confidentiality obligations no less protective than those herein; and
• it shall return or destroy all Confidential Information of the disclosing party upon termination of this Terms of Use, or at the disclosing party's request, subject to applicable law and Our internal record-keeping requirements.

Confidential Information does not include information that: is or becomes part of the public domain through no fault of the receiving party; was already possessed by the receiving party prior to disclosure without any confidentiality obligation; is disclosed by a third party without any confidentiality obligation; or is required to be disclosed under applicable law, court order, or governmental authority, provided the receiving party gives the disclosing party reasonable notice and an opportunity to contest or limit such disclosure.

12. DISCLAIMER OF WARRANTIES

Your use of the Platform is entirely at Your own risk. To the fullest extent permitted under law, the Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no representation or warranty as to the accuracy, currency, completeness, or reliability of any Services provided through the Platform or third-party Services linked to it (including WhatsApp, Meta, Google, or payment gateway Services), and assume no liability for any errors, inaccuracies, personal injury, or property damage resulting from Your access to and use of the Platform.

We do not warrant, endorse, or guarantee any Service advertised or offered by a third party through the Platform, or featured in any hyperlink or advertisement, and We shall not be responsible for monitoring any transaction between You and such third parties. Neither We, nor Our affiliates or licensors, warrant that access to the Platform will be uninterrupted, error-free, or always available, or make any warranty regarding the results obtainable from use of the Platform. We do not warrant that the Platform is free from viruses or other harmful components, and do not guarantee that Personal Information supplied by You will not be misappropriated, intercepted, or misused by others. We may change, suspend, withdraw, or restrict availability of all or any part of the Platform for business or operational reasons at any time, without notice.

13. LIMITATION OF LIABILITY

Under no circumstances shall We, Our affiliates, licensors, or any of their respective agents, employees, officers, or directors be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising in connection with Your use of, or inability to use, the Platform, even if advised of the possibility of such damages, including but not limited to loss of profit, loss of goodwill, loss of business opportunity, or loss of data.

We shall not be liable for any loss or damage arising from: reliance placed by You on any third-party advertising or content appearing on the Service; any transaction or relationship between You and any third party (including WhatsApp, Meta, Google, or any payment gateway); any changes We make to the Services, or any temporary or permanent cessation of the Services or any feature therein; the deletion, corruption, or failure to store any content or communications data; Your failure to provide accurate Account Information; or Your failure to keep Your password or Account details secure.

We shall not be liable for any damage that You could have avoided by applying an update offered free of charge, or that arises from Your failure to correctly follow installation instructions or to meet the minimum system requirements advised by Us. You are responsible for any mobile or data charges that may apply to Your use of the Services.

To the fullest extent permitted by law, any dispute You have with a third party arising out of Your use of the Services is directly between You and such third party, and You irrevocably release Us and Our affiliates from any and all claims and damages arising out of or connected with such disputes.

14. INDEMNITY

You hereby indemnify, defend, and hold Us, Our affiliates, licensors, distributors, agents, and representatives harmless from and against any and all losses, damages, liabilities, and costs arising from or in connection with: Your use or access of the Platform; Your breach of any term, obligation, representation, or warranty under this Terms of Use; any claim that Your use of the Services infringes any third-party right; and any breach of applicable law by You.

Nothing in this Terms of Use shall exclude or limit Our liability for any matter which cannot be excluded or limited under applicable Indian law. Your statutory rights as a User are not affected by this Terms of Use.

15. FREQUENTLY ASKED QUESTIONS (FAQ)

We also provide a Frequently Asked Questions (FAQ) section on the Platform, addressing common questions Users may have while accessing the Platform and using Our Services.

16. GRIEVANCE REDRESSAL MECHANISM

Any complaints, concerns, or reports of abuse regarding the use, processing, or disclosure of information provided by You, or any breach of this Terms of Use or applicable law, should be reported immediately to Our support team at support@superblock.chat.

17. FORCE MAJEURE

We shall be relieved of Our responsibilities under this Terms of Use in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond Our reasonable control, including acts of God, war, equipment or technical failures, power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, epidemics, pandemics, lockdowns, natural disasters, orders of domestic or foreign courts or tribunals, or non-performance by third parties (including WhatsApp, Meta, Google, or payment gateway providers). We shall not be responsible for any incompatibility between the Platform and any other website, service, software, or hardware, or for delays or failures in transmissions or transactions relating to the Platform.

18. GENERAL

All notices shall be given to Us via email at support@superblock.chat, or to You at the email or postal address You provide.

Any waiver of Our rights or remedies under this Terms of Use shall be effective only if in writing and executed by Our duly authorised representative, and shall apply only to the circumstances for which it is given. Our failure to exercise or enforce any right or remedy shall not operate as a waiver of such right or remedy, nor prevent its future exercise or enforcement.

This Terms of Use, together with Our Privacy Policy incorporated herein by reference, constitutes the entire agreement between the parties with respect to its subject matter.

Clause titles are for convenience only and have no legal or contractual effect. The words "including" and "includes" mean "including without limitation".

The provisions of this Terms of Use shall be interpreted harmoniously with each other and with applicable laws, and upheld to the fullest extent permissible. The provisions are enforceable independently of each other, and if any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

You confirm that You do not have an employment, contractor, agency, or partnership relationship with Us. We are merely providing You the Services at Your request, and You are acting either on Your own behalf or on behalf of another person, in the manner stated in this Terms of Use.

This Terms of Use, and any dispute or claim arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India. You agree that the courts of Gandhinagar, Gujarat shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in relation to, this Terms of Use.

Contact Information

Hexcode Think Private Limited

Registered Office: Gift City, Gandhinagar, Gujarat, India

Website: www.superblock.chat

Support: support@superblock.chat